About the Role

What You'll Do

• Establish and maintain efficient workflows and day-to-day operations.
• Manage incoming calls and patient flow to ensure an efficient, customer-friendly experience.
• Maintain meticulous attention to detail in every customer interaction, minimizing errors and ensuring a consistently positive experience.
• Foster a collaborative, positive work culture and a strong sense of accountability across the office.
• Address and resolve patient inquiries and complaints promptly and professionally.
• Serve as the primary point of contact for escalated patient issues, ensuring resolution to the patient’s satisfaction.
• Develop guidelines for prioritizing work activities, evaluate effectiveness, and adjust as needed; ensure appropriate staffing levels and monitor attendance.
• Support physician scheduling and coverage.
• Lead recruiting, hiring, onboarding, development, and evaluation of support staff.
• Oversee and approve office supply inventory; ensure mail is processed and the office is opened/closed per procedure.
• Uphold established policies, procedures, quality improvement, safety, environmental and infection control standards, and regulatory requirements.
• Oversee revenue cycle management to optimize billing and collections, reporting results in a timely manner.
• With support from accounting, build budgets and manage accounts payable, payroll, insurance policies, and other financial matters in coordination with outsourced accountants.
• Partner with physician leadership on innovative practice growth and quality initiatives that improve patient outcomes and satisfaction.
• Continuously identify opportunities to improve office operations and customer service delivery.
• Use software, spreadsheets, ADP, and Microsoft Office; experience with Athena Electronic Health Record is a plus.

What We're Looking For

• 2+ years of management experience in a medical setting
• Knowledge of HIPAA regulations and medical terminology
• Budgeting experience within a healthcare environment
• Strong leadership skills with a background supervising medical office staff
• Familiarity with EMR/EHR systems in a medical office setting
• Strong customer service skills and knowledge of metrics to assess performance
• Coordination and scheduling experience
• Ability to collaborate effectively in a medical setting

Compensation & Benefits

• Salary: $75,000–$100,000 per year, DOE
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Vision insurance

Bethesda Medical Associates is an equal opportunity employer.