Job Description

** Please do not apply if you do not have Drain Cleaning experience**

Drain Technician

Sila Heating, Cooling, Plumbing & Electric | King of Prussia, PA

Build Your Career with a Team That Keeps You Moving

At Sila Heating, Cooling, Plumbing & Electric, our Drain Technicians play an important role in helping homeowners solve some of the most urgent and disruptive problems in their homes.

We’re looking for a Drain Technician who is dependable, mechanically inclined, comfortable working in customers’ homes, and motivated to build a long-term career in the plumbing and home services industry.

You’ll have steady customer demand, support from experienced plumbing professionals, strong dispatch and customer service teams, and access to the tools and training needed to grow your skills.

Whether you already have drain-cleaning experience or are looking to build on your plumbing background, this is an opportunity to join a professional team where strong performance, customer service, and continued development matter.

What You’ll Do

• Diagnose and clear residential drain and sewer stoppages.
• Use drain-cleaning equipment, cable machines, augers, and other appropriate tools.
• Perform camera inspections to help identify blockages, damaged piping, root intrusion, and other drainage issues.
• Explain findings and recommended next steps clearly to homeowners.
• Identify situations that may require additional plumbing repairs, excavation, hydro jetting, or sewer-line replacement.
• Maintain a clean and professional work area while protecting the customer’s home.
• Complete accurate service notes, photos, and job documentation.
• Maintain assigned tools, equipment, vehicle, and drain-cleaning inventory.
• Coordinate with dispatch, customer service, plumbers, and other field team members.
• Follow company safety procedures and proper equipment-use practices.
• Participate in technical training, team meetings, and professional development.
• Provide a professional customer experience from arrival through job completion.

What We’re Looking For

• Previous drain-cleaning, plumbing, maintenance, or mechanical experience preferred.
• Comfortable working with drain-cleaning and sewer equipment.
• Strong mechanical aptitude and problem-solving skills.
• Ability to communicate professionally with homeowners.
• Willingness to learn and continue developing plumbing and drain-service skills.
• Ability to work independently while knowing when to involve a senior plumber or supervisor.
• Dependable, organized, and comfortable working in a fast-paced service environment.
• Ability to perform physical work in basements, crawl spaces, utility areas, and outdoor conditions.
• Valid driver’s license with an acceptable driving record.

Why Work at Sila?

• Competitive compensation with performance-based earning opportunities
• Steady, year-round customer demand
• Strong dispatch, customer service, and operational support
• Fully stocked warehouse and parts support
• Company-provided vehicle, tools, and equipment as applicable
• Medical, Dental, and Vision Insurance
• Paid Time Off
• 401(k) with Company Match
• Paid parental leave
• Ongoing technical and customer service training
• Career advancement opportunities within plumbing and home services
• Opportunity to develop into more advanced drain, sewer, or plumbing roles
• Support from an experienced field and operations team

What Success Looks Like

Success in this role means solving drain problems safely and efficiently, communicating clearly with customers, and knowing when an issue requires a more advanced plumbing solution.

You’ll keep your equipment and vehicle organized, document your work thoroughly, and help customers understand what is happening with their plumbing system.

Most importantly, you’ll provide dependable service while continuing to build the skills needed to grow your career with Sila.

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