Job Description

House Manager

The House Manager supervises their assigned shift at the Eliza Shirley House Resolution Center as well as assists the Residential Advisors (RA) to support residents. The HM is responsible for the safety and welfare of shelter residents through the administration of house rules pertaining to resident conduct, fire safety, room conditions, and curfew restrictions. The HM conducts house and room checks, answers the telephone, greets visitors, checks-in new residents, checks-out departing residents, prepares a House report, manages sign-in logs, calls residents to meals, and monitors mealtimes, responds to emergencies to ensure, if necessary, residents are evacuated safely and efficiently, responds to residents needs and requests, and is responsible for shift specific activities. The HM must clearly document and communicate issues and concerns to Operations Manager, Assistant Directors, and Director, as well as effectively communicate with other house management shifts. The HM is responsible for a rotating on-call weekend shift for staff call-outs and will provide coverage during their assigned shift as needed to support the safe staffing of ESHRC.

The above list of job duties is not exclusive or exhaustive and the candidate will be required to undertake such tasks as may reasonably be expected within the scope of the post.

Qualifications

Requirements:

• High School Diploma or GED
• Prior residential or customer service work experience
• Must be able to read, write, and speak well in English.
• Must have computer skills in Microsoft Word and Excel Programs and be proficient in and the ability to utilize the internet.
• As a Mandated Reporter, must provide proof of having completed training on recognizing and reporting child abuse meeting the training standards of PA Act 153 of 2014 within 30 days of employment with recurrent training required every five years thereafter.
• Meets the Child Protection Clearances required by PA Act 153 to include PA Child Abuse History Clearance, PA State Police Criminal Record Check and FBI Criminal Record Check.

Contact: Please submit your resume and cover letter as instructed below.

External candidates interested in this position please apply online at

Internal candidates interested in applying for this position please apply at

Released by the Divisional Human Resources Department on 1/5/26

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The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

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