Job Description

Front Desk Agent  

Position Purpose: 

As a Front Desk Agent, you are the first impression of our hotel. You’ll welcome and register guests, assist throughout their stay, process payments and check-outs, answer questions, and ensure every guest feels taken care of from the moment they arrive to the moment they depart. This role requires friendliness, attentiveness, and the ability to think quickly and calmly when challenges arise.

The Benefits of Being Part of OUR Team:

• * Medical, Dental and Vision coverage
• * Life Insurance
• * Paid personal time off
• * Leadership and Management Training Programs
• * 401K Retirement Plan
• * A PATH for your future!
• * Discounted room rates
• * A FUN PLACE TO WORK
• * Access to voluntary benefits, including discount in pet insurance, cell phones, Travel & Entertainment and Health & Wellness programs.

ESSENTIAL FUNCTIONS

Guest Service & Check-In

• Greet guests with professionalism and genuine hospitality
• Register guests in the system, confirm details, assign rooms, and issue room keys
• Offer upgrades, promote hotel amenities, answer questions, and assist throughout their stay

Front Desk Operations

• Process check-outs, charges, payments, vouchers, and credits
• Maintain accurate guest folios and account balances
• Promptly answer phone calls and email inquiries
• Communicate guest requests to the appropriate departments when needed

Problem Solving & Guest Experience

• Listen empathetically and resolve guest challenges with patience and diplomacy
• Research issues, negotiate solutions, and follow through to ensure guest satisfaction
• Stay calm and confident during high-volume or emergency situations
• Provide guidance, hotel information, and recommendations

Additional Support Functions

• Retrieve and deliver messages, mail, packages, and guest items
• Assist with safety deposit boxes and other hotel services
• Operate office equipment and assist with additional tasks as assigned

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to read, listen and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Standing, bending, and stooping may be required.

NOTICE:  

JL Hospitality Management operates 24/7, 365 days a year. As part of the Aspen Suites opening team, you will help establish the guest experience, set service culture, and uphold the standards of a new flagship hotel in the heart of Anchorage.

JL Hospitality Management, LLC is an equal opportunity employer and prohibits discrimination based on race, color, religion, national origin, citizenship, age, sex, sexual orientation, marital status, disability, veteran status, or any other protected classification.

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