ASM Research, An Accenture Federal Services Company, is seeking a motivated Help Desk Associate to support multiple applications and act as the first contact for user inquiries in Albany, NY. You will perform basic problem analysis, triage issues, document incidents, and liaise with developers to resolve problems. The role emphasizes strong communication, teamwork, ability to guide users with step-by-step instructions, and a customer-service mindset. Prior ITIL awareness is a plus. #J-18808-Ljbffr
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