Job Description

Customer Service Representative

Customer Service Representatives Lancaster, PA | $17/hr | Full-Time | 1st Shift Hybrid Schedule After Training – 3 Days In Office / 2 Days Remote

Allegiance Staffing is hiring two Customer Service Representatives for an established Lancaster-area company. This is a full-time opportunity for someone who enjoys helping customers, communicating by phone, and working in a fast-paced office environment. Weekend availability is required, with two consecutive weekdays off each week. Available schedules:

Schedule 1: Wednesday–Friday, 8:30 AM–4:30 PM Saturday–Sunday, 5:30 AM–1:00 PM Off Monday & Tuesday

Schedule 2: Monday, Tuesday & Friday, 6:00 AM–2:00 PM Saturday–Sunday, 5:30 AM–1:00 PM Off Wednesday & Thursday After training, employees will work three days in the Lancaster office and two days remotely.

What You'll Do

• Handle inbound and outbound customer service calls
• Assist customers with questions, account needs, and service concerns
• Provide professional, friendly, and efficient customer support
• Assist circulation carriers and internal team members as needed
• Enter and update customer information accurately in computer systems
• Complete basic reports, correspondence, and administrative tasks
• Maintain productivity and accuracy in a fast-paced environment

What We're Looking For

• Previous customer service, call center, or phone-based experience preferred
• Strong verbal communication and customer service skills
• Basic computer and typing proficiency
• Detail-oriented with accurate data entry skills
• Professional and composed when handling challenging customer situations
• Dependable attendance and ability to work every Saturday and Sunday
• High school diploma or GED

Why Apply?

• $17/hr
• Full-time, steady hours
• Hybrid work opportunity after training
• Two consecutive weekdays off
• Convenient Lancaster location near the Greenfield/Route 30 area
• Long-term opportunity with an established organization

If you're a dependable customer service professional looking for a full-time role apply today!

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