Job Description

Back of House ManagerA Back of House Manager is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant's heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Back of House Manager's are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Back of House Manager's two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Back of House Manager's lead by example and set the tone that others will follow.Position Type: Full-timeOur Benefits Include:A fun work environment where you can positively influence othersFlexible scheduling (and closed on Sundays)Learning first-hand from an experienced Operator and Restaurant LeadersIntentional growth and development to help you reach your professional goalsScholarship opportunitiesCompetitive payBack of House Manager Responsibilities:Create a high-energy atmosphere for our team, modeling a sense of urgency without making our guests feel rushed.Lead by example, setting the standard for doing things the Chick-fil-A way.Ensure fellow Shift Leaders are set up for success by completing all required tasks and leaving no unresolved issues for the next shift.Complete post shift walk-through for cleanliness, stocking, and overall preparation for the following shift.Collaborate with other Managers on best practices and areas of opportunity to ensure business growth and smooth operation.Monitor product quality to ensure that guests receive the best product through each and every transaction.Ensure consistency of quality, SAFE and brand standardsOptimize guest experiences by ensuring that speed and accuracy are held in high regardMaintain a clean restaurant that is conducive to remarkable experiences.Ensure strategic placement of team members to ensure optimal guest experience at all times.Work with team members to properly steward restaurant equipment.Communicate equipment repair needs to proper channelsEffectively manage productivity throughout each shift.Monitor and reduce waste through proactive coaching and by setting the example.Ensure each team member understands what is required of them and has the resources needed to accomplish what is required of them.Position team members correctly to execute restaurant goals.Coach and encourage team members in order to foster growth.Communicate daily with fellow shift leaders to convey any necessary information and ensure shift changes are executed seamlessly.Holds team accountable to store policies and completes necessary documentation for any write-upsHolds workplace safety to the highest standard and makes sure that the team is upholding and following all safety standardsEnsure Chicken is properly pulled and rotated between the freezer and thawing cabinetsCheck walk–in cooler is clean of clutter, checked for expiration dates, and stock is off the floorEnsure that the freezer is clean, organized, and properly rotatedAssist other leaders in food quality standards and speed of serviceOversees and understands accurate use of AHAUnderstands proper hold times for all food to ensure highest quality of food safetyCoordinates with Catering Director to ensure food for catering orders is ready and prepped on timeEnsures highest quality on produce and bread deliveries.Qualifications and Requirements:Work 30+ hours a weekUnderstand the expectation of Chick-fil-A customer service standards and operational excellence.1+ years of leadership experienceGoal-oriented and tech-savvyGreat communicator both in handling difficult situations and a diverse teamMature, dependable and results-orientedVery detailed oriented & keenly observantDemonstrate leadership attributesStrategic Thinker & aims to achieve resultsSelf-starter, creative and flexibleUnquestionable integrity and represents Chick-fil-A wellPassionate about building relationships with guests and team membersServant spirit with strong sense of stewardshipPositive attitude & role modelResponsive to team's needsTakes initiativeWorks to serve othersMotivated to grow and to learnMaintains performance under high-pressure, competition and adversityGreat verbal communicatorOutgoing/friendly/patientDesire for ongoing training/educationDetailed & keenly observantPassion for procedural disciplineMost Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

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