Role Summary The Trade Partnership Manager is responsible for identifying, developing, and nurturing long-term business relationships with local trade companies that frequently encounter drywall damage. These relationships become the top referral channels for each PatchitUP location and directly impact the growth, stability, and recurring revenue of the territory. This role focuses on field outreach, relationship development, Power Partner membership enrollments, and ongoing training to ensure partners fully understand how to work with PatchitUP. The ideal candidate is personable, organized, and motivated by building meaningful B2B relationships that drive results. Key Responsibilities Field Outreach & Prospecting * Conduct in-person visits to local businesses in trades such as plumbers, electricians, HVAC, property managers, restoration companies, realtors, and more. * Introduce PatchitUP services and explain how working together benefits their business. * Deliver materials, membership information, and wholesale pricing resources. Relationship Development & Nurturing * Build and maintain the territory’s top trade relationships through consistent follow-up and communication. * Train partners on how PatchitUP works, what to expect, how to submit jobs, and how the membership program operates. * Schedule periodic check-ins, coaching sessions, and update visits to strengthen partner performance. * Ensure partners feel supported, valued, and connected to the PatchitUP location. Power Partner Membership Sales * Present membership options clearly and confidently. * Enroll trade businesses into the program and support them during onboarding. * Track Power Partner memberships sold and ensure partners understand all benefits, processes, and expectations. * Maintain an active list of leads, opportunities, and renewals. Program Training & Education * Conduct mini-training sessions for trade businesses during visits. * Ensure partners understand how to send jobs, how scheduling works, and what’s included in their plan. * Distribute training materials, wholesale pricing cards, program guides, and access to digital tools. Territory Market Development * Identify new partnership opportunities within the territory. * Attend trade associations, networking groups, community events, and chamber meetings. * Build a strong local presence as the PatchitUP representative in the field. Coordination With Operations * Communicate upcoming partner-referred jobs to the owner/GM and technicians. * Provide feedback from partners to improve processes and service quality. * Ensure partner expectations are met and reinforced internally. Tracking & Reporting (ServiceTitan) * Log all outreach activity, interactions, opportunities, and follow-up inside ServiceTitan. * Track membership sales, active partners, and job inflow from trade businesses. * Prepare weekly reports on activity, relationships, and progress. Qualifications Required * Strong interpersonal and communication skills * Comfortable with in-person outreach, field visits, and building new relationships * Highly organized, detail-oriented, and self-motivated * Valid driver’s license and reliable transportation * Friendly, professional, and community-focused demeanor * Willingness to learn ServiceTitan (training provided) Preferred * Experience in the home-services, trades, or B2B relationship roles * Experience selling memberships, service plans, or partnership programs * Familiarity with trade businesses (HVAC, plumbing, electrical, restoration, real estate, etc.) * Past CRM experience (ServiceTitan preferred) Key Performance Indicators (KPIs) The Trade Partnership Manager is measured by: * Power Partner Memberships Sold * Weekly Field Visits Completed * New Trade Relationships Established * Partner List Growth (Active & Engaged Partners) * Jobs Referred by Partner Businesses * Consistency of Follow-Up & Nurture Activities * Accurate Tracking in ServiceTitan * Partner Training Activities Completed Compensation Base Salary: $17/hrBonus/Commission: Based on memberships sold, partner activity, and territory growth. Expected compensation: $50,960-$82,160Benefits: Ipad, Gas/ travel reimbursement, PTO Work Schedule Monday–Friday, with occasional evenings for networking or trade events. Why This Role Matters PatchitUP’s most consistent and profitable growth comes from strong B2B relationships in the local trades. The Trade Partnership Manager becomes the face of these partnerships — creating trust, building loyalty, and helping trade businesses solve drywall problems quickly and efficiently. This role directly fuels the success, consistency, and long-term health of each PatchitUP location.
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